Welcome To The AI Skills
Customer Support Center


Thank you for visiting our Web site, a leading source for training and information about Artificial Intelligence (AI), technology, and online business.

If you are having issues with an order or have pre-sales questions on any of our products, we are here to help.

Below you’ll find frequently asked questions about our products and company. There’s a good chance your question is already answered, so please read through this page before you contact us.

If you need customer support, the best way is to shoot us an email at support@akavi.com. Our goal is to respond to emails within 24 hours during the week, and by the end of the workday on Monday if your question was submitted over a weekend.

Questions and Answers

Q: I want to purchase your AI course, where can I buy it?

A: The AI in 30 course is available at EasyAISkills.com.


Q: I’m having trouble getting the order form or page to load.

A: Most of the time, you can turn off your ad blocker and that will do the trick. If you have a firewall that blocks ecommerce sites, you may need to disable that as well, or wait until you are home or on a network that doesn't block sites.

Q: How will charges show up on my credit card or bank statement?

A: Your credit card statement will show the vendor as Clickbank or CLKBNK, which is our payment processing partner. For billing issues, you may contact them directly here.

Q: I’m not receiving your emails even though I’m on your list.

A: Please add the email support (at) akavi.com to your address book so we can send you emails and respond to your support questions. If you need help with this, here are whitelist instructions by provider.

Q: I bought one of your products, but I can’t find my access information.

A: You should have received an email with access information after you made your purchase. Please look through your email and spam folders, since many messages are misplaced. If you can’t find your access info, please send us an email with your name and which product you bought, and if available, your receipt number.

Q: I’m having trouble opening the online version of your book or course.

A: Our digital online versions are published in Adobe PDF, the most universally recognized format online. PCs, Macs, and all mobile devices can read PDF, and the program should open right up when you click on the link. If you need to download the latest Adobe PDF reader, click here. If you are still having trouble, please send us an email.

Q: I’d like to send you a testimonial or feedback on one of your products, how can I do that?

A: Thanks! We get lots of great feedback on our products, and we love hearing success stories from customers. If you are a customer, please complete our feedback survey here.

Q: How can I get a refund?

A: We appreciate your order, and are sorry you didn’t have the success you were looking for. All our products come with an unconditional 60 day money-back guarantee. Please send us an email requesting a refund with your email address, receipt number, and approximate date of purchase.

We process refunds within 48 hours of your request, but It may take up to 5 business days for your refund to show up on your credit card or bank statement.

In any event, you’ll receive an email from our processor at the email address you purchased from confirming the refund credit, so you’ll know it’s been done.

If your question wasn’t answered above, please send us an email:

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